At TalkHear Speech & Hearing Clinic (“we,” “us,” or “our”), we value your trust and adhere to the highest ethical standards in handling your information. This Privacy Policy governs your use of our website www.talkhear.in (“Website”) and all associated services.

By using our Website or services, you agree to this Policy. If you disagree, please refrain from using our services.

1. Information We Collect

A. Information You Provide

When you contact us via our contact form, phone (+91-9315458024), email ([email protected]), or WhatsApp, we may collect:

• Contact Details: Name, phone number, email address, and location (city/state)

• Health Information: Brief description of your/your child’s speech/hearing concerns

• Communication Preferences: Your preferred contact method

Note: We do not require account registration for initial consultations.

B. Automatically Collected Data

• Device information (IP address, browser type)

• Website usage patterns (pages visited, session duration) via cookies

• Call logs (only for service-related communications)

2. How We Use Your Information

We use your data to:
✔ Provide personalized consultation services
✔ Schedule and manage appointments
✔ Improve our services and user experience
✔ Comply with Indian medical record-keeping laws

3. Information Sharing & Disclosure

We may share your information only when necessary with:

• Licensed audiologists/speech therapists involved in your care

• Payment processors (for paid services)

• Government authorities if required by law

We never sell your data to third parties.

4. Data Security

We implement robust measures including:

• Encryption of sensitive data

• Secure servers with restricted access

• Regular security audits

Note: While we take stringent precautions, no internet transmission is 100% secure.

5. Your Rights (Under Indian Law)

You have the right to:

• Access or correct your personal data

• Request deletion of non-essential data

• Withdraw consent for communications

• File grievances via [email protected]

Response Time: We address requests within 15-30 days as per DPDPA guidelines.

6. Data Retention

We retain data as required by:

• Indian Medical Council Regulations: 5+ years for medical records

• Transaction records: Until payment verification

7. Key Policies

A. Children’s Privacy

• For patients under 18, we require parental consent

• Parents may review/delete their child’s information

B. Communications

• Service-related calls/SMS/emails are essential

• Marketing communications only with explicit consent

C. Third-Party Links

Our Website may contain external links – we are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Policy periodically. Continued use after changes constitutes acceptance.

9. Contact Us

Grievance Officer: Devender Tokas
Email: [email protected]
Phone: +91-9315458024
Address: Akshardham Apartment Flat No. 74, Ground Floor, Pocket-3 Dwarka, Sector-19, New Delhi-110075